How helpful are positive emotions in the workplace?
Scientists have been studying the the brain for centuries and have learned more recently about how we achieve optimal functioning, the term positivity has finally captured business leaders’ interests.
One study of CEOs showed that training to be more positive could boost their productivity by 15 percent, and managers improved customer satisfaction by 42 percent. Despite such training’s amazing results, many leaders remain completely unfamiliar with the concept.
Being positive isn’t simply about being nice and giving in, nor does it mean suppressing negative information and emotions. Both are critical for optimal performance. Apparently, however, a 3:1 positivity-to-negativity ratio is the tipping point for individuals and business teams to go from average to flourishing.
In business, positive emotions yield:
- Better decisions. Researchers at the UC Berkeley Haas School of Business studied how positive moods affect managers. Managers who were more positive were more accurate and careful in making decisions, and were more effective interpersonally.
- Better team work. Managers with positive emotions infect their work groups with similar feelings and show improved team coordination, while reporting less effort to accomplish more.
- Better negotiating. At Northwestern University’s Kellogg School of Management, researchers learned that when people negotiate complex bargains, being positive surfaces as a contributing factor for success. Negotiators who strategically display positivity are more likely to gain concessions, close deals and incorporate future business relationships into the contracts they seal.
How positive is the climate you are working in? What can you do to influence the positivity?
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